Gerald Mararo
Nairob
Summary
Proficient Telecommunications Engineer with broad-range national and international experience in voice and data network support and installation. Creative customer service during catastrophic events. Strong process management skills to streamline implementations, configurations and operations. Detail-oriented with focus on storage and virtualization and proven leadership ability. Expert in JCNA and SRX20 equipment. Professional and reliable worker known for superior technical knowledge. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Willing to take on any task to support team and help business succeed. Offers strong [Skill] and [Skill] abilities.
Proficient Telecommunications Engineer with broad-range national and international experience in voice and data network support and installation. Creative customer service during catastrophic events. Strong process management skills to streamline implementations, configurations and operations. Detail-oriented with focus on storage and virtualization and proven leadership ability. Expert in JCNA and SRX20 equipment. Professional and reliable worker known for superior technical knowledge. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Willing to take on any task to support team and help business succeed. Offers strong [Skill] and [Skill] abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Installer/Technician
US Navy under KBR
DIEGO GARCIA
11.2023 - Current
- Corrected malfunctions with troubleshooting and problem-solving abilities
- Completed reports detailing installation and repair services and submitted to billing department
- Utilized hand tools, power tools, and equipment to complete installations efficiently and safely
- Submitted daily progress reports detailing tasks completed, challenges faced, and recommendations for improvement
- Examined materials to locate defects and worn areas
- Troubleshot issues encountered during installations, making necessary adjustments or repairs as needed
- Followed installation instructions and blueprints to ensure proper placement and alignment of components
- Reduced corrosion by applying rust-resistant coatings
- Conducted pre-installation site inspections to identify potential obstacles and determine appropriate solutions
- Observed safety protocols and OSHA regulations to protect personnel, company assets, and equipment
- Kept clean work area by disposing of waste materials properly throughout installation process
- Collaborated with team members to coordinate tasks and meet project deadlines
- Maintained detailed logs of repair, maintenance, and installation jobs
- Managed smooth installations, fabricating missing parts and using minor carpentry abilities to create a professional look
- Connected components and wiring with good soldering and welding abilities.
- Tested installed hardware and software to ensure proper functioning.
- Performed troubleshooting to diagnose and resolve system issues.
- Installed complete systems at new residential and business construction sites.
- Routinely inspected equipment for preventive and emergency maintenance needs.
Electrical Supervisor
VAST DATA NETWORK
Nairobi
04.2018 - 11.2023
- Experienced with solar panels installations ATC Kenya project in Nairobi, Nyeri, Kirinyaga, Kiambu, Meru, and Kisumu
- Understand building codes and complete installations in conformity with them
- Excellent customer service skills
- Great ability to wire equipment into the power grid
- Installed mounting brackets for solar panel installations on rooftops and other locations
- Installed panels solar shingles and solar modules
- Wired newly installed equipment into the power grid
- Completed testing and troubleshooting of newly installed solar energy systems to ensure they worked appropriately
- Resolved any issues or conflicts that arose during project execution
- Assisted in the design and implementation of energy-efficient systems
- Supervised electrical teams for efficient project completion
- Coached crew in installation procedures and other processes as the main technical resource
- Protected workers by setting up and initiating safe work procedures involving electrical equipment
- Met work objectives consistently by monitoring scopes, budgets, and schedules for electrical work
- Operated plant equipment and services, including cost control and quality assurance
- Provided technical guidance to electricians on complex installations and repairs
- Minimized downtime impact, scheduling equipment service and repair during off-peak hours
- Assigned workers tasks and schedules for specific jobs based on individual strengths
- Managed site safety through improved training and inspection strategies.
Network Operation Engineer
SOLITON TELMEK
Nairobi
02.2015 - 03.2018
- Monitored and maintained network and software components according to established guidelines and best practices
- Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness
- Coordinated installation, testing, and implementation of network operation equipment, physical facilities, and infrastructure
- Orchestrated and led shared projects, collaborating with other engineers to configure and maintain network monitoring thresholds
- Planned and oversaw scheduled infrastructure upgrades and integration to respond to organizational demand
- Coordinated and documented preventive, proactive, and corrective maintenance requirements
- Provided recommendations to customers and the leadership team to improve the stability of infrastructure components
- Provided regular status updates to customers regarding open tickets
- Authored, scheduled, and maintained network activities and MOPs to reach optimum operations levels
- Applied deployment best practices and proper security protocols in network management
- Prioritized simultaneous projects to perform effectively under shifting deadlines in a fast-paced environment
- Researched and read up on new and unfamiliar technologies for quick and effective adoption
- Technically supported the project planning team for the development and implementation of proposals and solutions to address hardware and software problems and network emergencies
- Analyzed, troubleshot, and enhanced network performance to drive efficiency
- Worked with sustaining engineering teams to investigate and resolve software and hardware defects
- Led team development and assisted in project management coordination
- Planned and designed projects and analyzed existing network systems and procedures to foster efficiency and effectiveness
- Developed strategies, budgets, and deployment plans to inform and influence management and stakeholders
- Installed, supported, and maintained company hardware and software infrastructure according to best practices
- Implemented WAN and LAN designs in multi-datacenter configurations
- Acquired and maintained advanced knowledge of networking protocols
- Diagnosed network problems involving a combination of hardware, software, power, and communications issues.
Field Supervisor
Network Support Service
Juba
03.2008 - 10.2013
- Installation of micro-wave point-to-point South Sudan region space diversity 3.0 in Juba, Kabwata, Yei, Wau
- Protected team members from unsafe practices and environments, monitoring and correcting conditions
- Evaluated performance and progress and made proactive adjustments
- Supported engineering teams on completion designs, workover, and production facility modifications
- Promoted availability of vendor resources through continuous contact and coordination
- Delivered new-hire orientation, training, and ongoing educational programs to foster team development
- Calculated materials and labor required to complete jobs on schedule and prepared estimates
- Sourced suppliers and purchased necessary materials for work
- Directed projects according to schedule and quality demands
- Inspected sights to evaluate safety, operations, and crew performance against objectives
- Operated heavy equipment on a daily basis
- Oversaw daily operations at the site, keeping team production moving at an optimal pace
- Developed budgets for projects and monitored expenses to control costs
- Reviewed work orders and specifications to determine the timeframe needed to complete the job
- Met with business contacts and assessed company needs to develop appropriate and effective solutions
- Managed site safety through improved training and inspection strategies
- Identified, measured, and marked site locations using measuring and marking equipment
- Reviewed work progress against project goals and milestones
- Oversaw installation, maintenance, and repair of equipment on job sites
- Facilitated communication between field personnel, contractors, and clients
- Verified accuracy and condition of material deliveries and addressed discrepancies
- Established safety guidelines for all workers on-site; conducted routine inspections to enforce adherence
- Prepared progress reports for upper management detailing milestones achieved
- Liaised with subcontractors to negotiate contracts, resolve issues, or clarify expectations during collaborations
- Worked directly with customers to schedule timelines, negotiate pricing, and resolve problems to maintain satisfaction
- Ensured compliance with local, state, and federal regulations for all field activities
- Conducted regular site visits to ensure work quality and adherence to deadlines
- Read specifications and blueprints for construction activity planning
- Mitigated project delays with requisite resource budgeting and alignment
- Helped workers complete tasks with hands-on assistance at job locations
- Fulfilled production schedules by adjusting workforce size, team operations, and project deliverables.
Field Technician/ Team Leader
West Montage Communications
Nairobi
08.2006 - 02.2008
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
- Performed annual service visits and completed preventive maintenance on systems
- Calibrated new and existing equipment for optimal performance
- Installation of Siemen BTS Nokia Siemens node B installation in Nairobi and Rift valley
- Site master compliant Installation of G.S.M antennae, feeder, and cable
- Field supervisor consultation and troubleshooting and repair of T.D.M.A machines (network of world company in South Sudan)
- Site survey supervision of Huawei C.D.M.A B.T.S installation, commissioning, and integration (Telkom Kenya)
- Completed basic field maintenance, installed new equipment, and replaced worn components
- Troubleshot and independently resolved system issues across the field
- Transported equipment to appropriate facility locations and performed installations
- Performed routine equipment maintenance and inspections to maintain system performance.
Technician Trainee
H. Young Communication Ltd
Nairobi
11.2005 - 09.2006
- Liaised with internal departments to optimize productivity and efficiency
- Tended to machines, troubleshot malfunctions, and completed basic repairs to keep equipment fully functional and well-maintained
- Demonstrated to customers proper methods for operating equipment after it had been installed
- Installation of G.S.M antennae, feeder, and cable Site master compliant (Alcatel for Celtel Kenya and project only to mention a few examples)
- Hands-on experience in troubleshooting, testing, and maintenance of the above
- Troubleshot hardware, software, and network issues on a variety of devices
- Conducted installations by climbing to heights on ladders and scaffolding
- Calibrated, maintained, and repaired equipment for reliable performance
- Conducted diagnostic tests to identify issues and determine necessary repairs
- Installed, dismantled, and reconstructed equipment required by the customer or order
- Satisfied customer needs by making recommendations using appropriate field automation systems and procedures
- Calibrated instruments and tools to ensure accurate measurements during testing
- Educated customers regarding system usage and additional products and services
- Assisted in the development of new processes and technologies for increased efficiency
- Monitored inventory levels of spare parts, ordering replacements as needed
- Evaluated new tools and technologies for potential implementation within the organization
- Stayed ready to handle expected maintenance needs by keeping tools organized and an optimal supply of spare parts
- Added grommets onto canvas manually with mallets and punches or with eyelet machines for larger jobs
- Corrected malfunctions with troubleshooting and problem-solving abilities
- Calibrated systems to effectively meet typical demands based on good knowledge of baseline performance and maximum capacities
- Restored service during off-hours by professionally handling emergency calls
- Developed relationships with customers through follow-up communication
- Installed and maintained technical equipment for various industries.
Education
Diploma - Electrical and Electronics Engineering: Telecommunications
Juniper Technical University of Kenya
Nairobi, Kenya11.2006
Skills
- Voice and data cabling installation
- Hardware installation and configuration
- Supporting VoIP
- Licensed and unlicensed wireless
- Network field installations
- Telecommunications equipment
- DataPower XI50 Integration Appliance
- Telecommunications repair
- Network architecture design
- Load generators
- Concord
- Microsoft Windows NT IT platform
- Project leadership
- Quality of service and data routing
- Client/server IT platform
- Social Perceptiveness
- Maintenance & Repair
- Excellent Communication
- Microsoft Office
- Analytical Thinking
- Time Management
- Computer Skills
- Teamwork and Collaboration
- Clerical Support
- Supervision and leadership
- Microsoft Word
- Public Speaking
- Conflict Resolution
- Relationship Building
- Customer Service
- Flexible and Adaptable
- Critical Thinking
- Configuring Equipment
- Commercial Driving
- Tool Inventory
- Maintenance
- Read And Write
- Equipment Testing
- Safety Practices
- Parts Inventory
- Tank Installation
- Troubleshooting Systems
- System Repair
- Educating Customers
- Siemen BTS Nokia Siemens node B installation
- GSM antennae, feeder, and cable installation
- TDMA troubleshooting and repair
- Huawei CDMA BTS installation, commissioning, and integration
- Alcatel for Celtel Kenya installation
- Electrical and Electronics Engineering: Telecommunications
- System repairs
- Electrical Wiring
- Construction knowledge
- Equipment Installation
- Electrical Systems
- Power Tool Operation
- Site surveys
- Network setup
- Troubleshooting and testing
Certification
- JCNA, 04/2016
- National Construction Authority, 09/2023
- Gravity Training, 06/2022
- Zero harm awards, 01/2024
- Fall protection, 01/2024
- Respiratory protection, 01/2024
- Fatigue management, 02/2024
- Personal Protective Equipment, 12/2023
Languages
English - Advanced (C1)
References
- Mr. Mike Musembi, Frontier optical network, 0727 059686
- Mr. Gabriel Matike, Telkom Kenya, 0723 544945
- Daniel Mwangi, West Montage, 0722761597
Timeline
Installer/Technician
US Navy under KBR
11.2023 - Current
Electrical Supervisor
VAST DATA NETWORK
04.2018 - 11.2023
Network Operation Engineer
SOLITON TELMEK
02.2015 - 03.2018
Field Supervisor
Network Support Service
03.2008 - 10.2013
Field Technician/ Team Leader
West Montage Communications
08.2006 - 02.2008
Technician Trainee
H. Young Communication Ltd
11.2005 - 09.2006
Diploma - Electrical and Electronics Engineering: Telecommunications
Juniper Technical University of Kenya