Alteryx
Imran Mohammed
Network/Technical Support Engineer
Hounslow,Hounslow
Summary
Innovative Network/Technical Support Engineer with reliable and vital connectivity for multi-site installations. Integrates fixed wireless, terrestrial and application-based solutions. Trusted to develop fast and secure infrastructure plans for facilities and networking hubs. Results-driven Engineer with 10 years of expertise deploying and maintaining Technology infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Network Engineer
Telephony telecom
02.2021
- Troubleshooting with network devices like cisco 2700, 4500 routers, Huwaei HG659 routers
- Configuration and installation of all network devices.
Customer Support Engineer
Alteryx
9 2021 - Current
- Respond to customer requests within expected Service Level Agreements and manage customer expectations
- Understanding of the behaviour of the products and improve the technical communication with the internal teams to speed up the resolution of incidents
- Tools used: Alteryx software, Wireshark/Fiddler/Postman/Robot3T (MongoDB), Chrome Developer tools
- Create articles for Alteryx internal and external knowledge base when related information is not present using KCS methodology practices.
Senior Network Associate, Client network Delivery
AT&T
05.2017 - 07.2021
- Worked as Senior Associate, Network Engineer in AT&T Communication
- Roles includes Configuring the routers remotely and understanding the network architecture and troubleshooting problems with network
- Remotely coordinating with clients and technician to bring up the installation of network device like IP phones, Routers.
Network Administrator
Cozient informatics
11.2014 - 05.2016
- Monitoring Network and troubleshooting the issues like link down and falling back
- Incident management
- Vlan and trunking configuration
- Firewall access and port rules.
Project Engineer
United Oil and Gas engineering pvt ltd
10.2013 - 10.2014
- Designing of scada screens and alarming
- Cordinating for automation projects to delivery after the designing
- Marketing projects to the clients.
Education
Bachelor of engineering in Electronics and communication -
Visveshwaraiah institute of technology
Belgaum, Karnataka 01.2007 - 04.2012
Skills
Ccnp
Routing And Switching
Vpn
Firewall
Project Management
IT Operations
Customer Service
Networking
IT Experience
Desktop Support
Alteryx Server admin
Accomplishments
- Resolved product issue through consumer testing.
- Alteryx server admin
- Collaborated with team of 5 in the development of Knowledge Centre Service articles
- Achieved 100% CSAT through effectively helping with the customer issues.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
HybridRemoteImportant To Me
Work-life balanceCompany CultureWork from home optionPersonal development programsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Database
Interests
Travelling
Fitness and sports
Volunteering
Timeline
Network Engineer
Telephony telecom
02.2021
Senior Network Associate, Client network Delivery
AT&T
05.2017 - 07.2021
Network Administrator
Cozient informatics
11.2014 - 05.2016
Project Engineer
United Oil and Gas engineering pvt ltd
10.2013 - 10.2014
Bachelor of engineering in Electronics and communication -
Visveshwaraiah institute of technology
01.2007 - 04.2012
Customer Support Engineer
Alteryx
9 2021 - Current