LOICE WAMBUI

Summary

Diligent Food Service Worker with comprehensive background in food service operations, delivering consistent quality in customer satisfaction. Proven track record of maintaining high standards in food preparation and safety. Demonstrated ability in teamwork and adaptability to dynamic kitchen environments.

Overview

10

years of professional experience

1

Language

Work History

FOOD SERVICE WORKER

US KBR DIEGO GARCIA

01.2024 - Current

Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Promoted a positive work environment through effective communication with colleagues and supervisors.
Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Enhanced customer satisfaction by maintaining a clean and organized dining area.
Learned other teammates' work tasks to train as backup.
Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Set up and broke down food service lines quickly to maintain service flow.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Prepared and served various food and drink items to customer specifications in fast-paced environments.
Delivered exceptional service by promptly addressing customer concerns and special requests.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Participated in regular trainings to stay current on industry best practices and trends.
Assisted in inventory management, ordering supplies, and minimizing food spoilage.
Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
Contributed to menu development, incorporating seasonal ingredients and customer feedback.
Managed over 50 customers calls per day for pickups.

HOUSEKEEPER

St LWANGA CATHOLIC PARISH

09.2020 - 12.2023

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Disposed of trash and recyclables each day to avoid waste buildup.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Adhered to professional house cleaning checklist.
Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Dusted picture frames and wall hangings with cloth.
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Increased room availability by managing time wisely and completing tasks within designated deadlines.
Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.

KITCHEN ASSISTANT

SENIOR COMMON ROOM CLUB

06.2016 - 08.2020

Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Enhanced kitchen efficiency by maintaining clean and organized workstations.
Made food according to standard recipes with requested changes for customer satisfaction.
Cleaned and organized kitchen stations to promote team efficiency.
Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Ensured proper storage of ingredients to maintain freshness and reduce waste.
Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Assisted chefs in food preparation tasks, resulting in timely meal service.
Collaborated with team members to ensure smooth workflow during peak hours.
Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
Assisted in reducing kitchen waste through careful portion control measures.
Reduced cross-contamination risks by strictly adhering to sanitation protocols when handling allergens.
Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
Managed inventory for kitchen supplies, contributing to cost-effective operations.
Maintained swift pace of work to meet business demands for cleaning and supplies storage.
Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.

FOOD AND BEVERAGE TRAINEE

SIMBA ORYX MARA NATURE CAMP

01.2016 - 04.2016

Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Prepared food orders to support waitstaff and other team members.
Distributed food during busy peak periods to drive customer satisfaction.
Kept register accurate through correct billing, payment processing, and cash management practices.
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Supported kitchen staff by assisting with food preparation tasks when necessary, ensuring prompt order fulfillment.
Enhanced overall dining experience for guests by offering personalized recommendations based on their preferences and dietary restrictions.
Received positive feedback from customers, resulting in improved reputation and repeat business.
Gained proficiency in using various foodservice equipment, including espresso machines, blenders, and POS systems.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Made food according to standard recipes with requested changes for customer satisfaction hence improving sales by 52%.

Education

GED -

RIFT VALLEY INSTITUTE OF SCIENCE AND TECHNOLOGY, NAKURU

04.2001 -

Skills

Customer service

Quick learner

Multitasking

Positive attitude and energy

Presentation Skills

Food and safety standards

Compliance

Meal Service

Inventory Management

Cleanliness

Time Management

Housekeeping

Food Preparation

Food Service

certification

AED/CPR TRAINING

CASH HANDLING CERTIFICATION

ENVIROMENTAL MANAGEMENT SYSTEMS CERTIFICATION

STAR SERVICE CERTIFICATION

FIRE SAFETY CERTIFICATION

REFEREES

Martin Kanyi

MWR CLUBS SUPERVISOR

EMAIL ;martinkanyi44@gmail.com

Randy BEHR

MWR DIRECTOR

EMAIL;Randy .Behr@us.kbr.com

Timeline

FOOD SERVICE WORKER - US KBR DIEGO GARCIA

01.2024 - Current

HOUSEKEEPER - St LWANGA CATHOLIC PARISH

09.2020 - 12.2023

KITCHEN ASSISTANT - SENIOR COMMON ROOM CLUB

06.2016 - 08.2020

FOOD AND BEVERAGE TRAINEE - SIMBA ORYX MARA NATURE CAMP

01.2016 - 04.2016

RIFT VALLEY INSTITUTE OF SCIENCE AND TECHNOLOGY - GED,